RETURNS & REFUND POLICY

RebelliousGal.com Returns & Refunds – We Got You (Yes, Even When You Change Your Mind)

30-DAY RETURN WINDOW – NO EXCEPTIONS

You have 30 days from the date you receive your order to decide if it slaps or not. If it’s been longer than 30 days, sorry babe — we can’t take it back. Keep that receipt/order number ready.

WHAT’S ELIGIBLE FOR RETURN

Item must be:
• Unused
• Unworn (no makeup stains, perfume, smoke, or “I wore it once to the club” vibes)
• In original condition with all tags attached
• In original packaging (yes, the little plastic bag counts)

NON-RETURNABLE ITEMS (DON’T EVEN TRY)

• Bodystockings, pasties, nipple covers
• Lingerie & panties (hygiene reasons – we love you but no)
• Swimwear (if the hygiene strip has been removed)
• Beauty products, piercings, earrings (again, hygiene)
• Gift cards
• Sale / final sale items (marked as such – you knew the risk)
• Custom items

DEFECTIVE OR DAMAGED? WE GOT YOU 100%

If your item arrived fucked up, wrong size, wrong color, or straight-up broken — that’s on us.
Email us within 7 days of delivery at support@rebelliousgal.com with photos and your order number.
We’ll send you a free return label + a brand new replacement (or refund if it’s sold out). No cap.

HOW TO RETURN (REGULAR RETURNS – YOU CHANGED YOUR MIND)

1. Email us at support@rebelliousgal.com with your order number and reason.
2. We’ll reply within hours with return approval and the address.
3. Pack it securely, ship it back (you pay return shipping).
4. Once we receive it (in perfect condition), we’ll issue your refund within 48 hours.

Return Address (only after approval):
Rebellious Gal Returns
131 Kingsbrook Basin
Aylesbury, HP22 7EP
United Kingdom

Important: Return shipping is on you and non-refundable. If you get a refund, we do not deduct anything extra — what you paid for the items is what you get back.

REFUND TIMELINE

Once we receive and inspect your return:
• You’ll get an email confirming approval/rejection
• Approved refunds hit your original payment method within 1–3 business days
• It can take your bank/card up to 10 days to show it (not our fault, blame them)

STILL NO REFUND?

Check your account again → Contact your bank/card company → Wait a few more days → Still nothing? Email us at support@rebelliousgal.com with your order number. We’ll hunt it down.

EXCHANGES

We don’t do direct exchanges (too chaotic). Just return the item you don’t want and place a new order for what you do want. Faster for everyone.

GIFTS

If it was marked as a gift, you’ll get store credit for the return amount. If it wasn’t marked as a gift, the refund goes back to the buyer (they’ll know you returned it).

NEED HELP? WE’RE LITERALLY ALWAYS HERE

Email: support@rebelliousgal.com (answered in hours, not days)
DM us on Instagram/TikTok @rebelliousgal — we live there.

We want you obsessed with everything you buy from us.
If you’re not — we’ll make it right. No bullshit, ever.