RETURNS & REFUND POLICY

RebelliousGal.com Returns & Refunds – We Got You (Yes, Even When You Change Your Mind)

30-DAY RETURN WINDOW – NO EXCEPTIONS

You have 30 days from the date you receive your order to decide if it slaps or not. If it’s been longer than 30 days, sorry babe — we can’t take it back. Keep that receipt/order number ready.

WHAT’S ELIGIBLE FOR RETURN

Item must be:
• Unused
• Unworn (no makeup stains, perfume, smoke, or “I wore it once to the club” vibes)
• In original condition with all tags attached
• In original packaging (yes, the little plastic bag counts)

NON-RETURNABLE ITEMS (DON’T EVEN TRY)

• Bodystockings, pasties, nipple covers
• Lingerie & panties (hygiene reasons – we love you but no)
• Swimwear (if the hygiene strip has been removed)
• Beauty products, piercings, earrings (again, hygiene)
• Gift cards
• Sale / final sale items (marked as such – you knew the risk)
• Custom items

DEFECTIVE OR DAMAGED? WE GOT YOU 100%

If your item arrived fucked up, wrong size, wrong color, or straight-up broken — that’s on us.
Email us within 7 days of delivery at support@rebelliousgal.com with photos and your order number.
We’ll send you a free return label + a brand new replacement (or refund if it’s sold out). No cap.

HOW TO RETURN (REGULAR RETURNS – YOU CHANGED YOUR MIND)

1. Email us at support@rebelliousgal.com with your order number and reason.
2. We’ll reply within hours with return approval and the address.
3. Pack it securely, ship it back (you pay return shipping).
4. Once we receive it (in perfect condition), we’ll issue your refund within 48 hours.

Return Address (only after approval):
Rebellious Gal Returns
131 Kingsbrook Basin
Aylesbury, HP22 7EP
United Kingdom

Important: Return shipping is on you and non-refundable. If you get a refund, we do not deduct anything extra — what you paid for the items is what you get back.

REFUND TIMELINE

Once we receive and inspect your return:
• You’ll get an email confirming approval/rejection
• Approved refunds hit your original payment method within 1–3 business days
• It can take your bank/card up to 10 days to show it (not our fault, blame them)

STILL NO REFUND?

Check your account again → Contact your bank/card company → Wait a few more days → Still nothing? Email us at support@rebelliousgal.com with your order number. We’ll hunt it down.

EXCHANGES

We don’t do direct exchanges (too chaotic). Just return the item you don’t want and place a new order for what you do want. Faster for everyone.

GIFTS

If it was marked as a gift, you’ll get store credit for the return amount. If it wasn’t marked as a gift, the refund goes back to the buyer (they’ll know you returned it).

NEED HELP? WE’RE LITERALLY ALWAYS HERE

Email: support@rebelliousgal.com (answered in hours, not days)
DM us on Instagram/TikTok @rebelliousgal — we live there.

We want you obsessed with everything you buy from us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@rebelliousgal.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rebelliousgal.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rebelliousgal.com.

If you’re not — we’ll make it right. No bullshit, ever.