RETURNS & REFUND POLICY

30 days to change your mind. Straight answers on what comes back and what doesn't.

THE SHORT VERSION

You have 30 days from delivery to request a return on most items. Request an eligible return through your account first, wait for our approval, then send it back unworn with tags on, you pay the return postage, and we refund what you paid for the item with nothing deducted.
Two things work differently, and we say so up front: made-to-order and personalized pieces can't be returned just because you changed your mind, and a short list of hygiene items can't come back at all. If anything arrives faulty, damaged or not what you ordered, none of that applies — we fix it at our cost.

REQUEST YOUR RETURN BEFORE YOU POST ANYTHING

This is the one step that matters. Don't send anything back until we've approved it and given you an address.

We ship from more than one location, and a return goes back to whichever one your piece came from — so there's no single address that works for every order. For an eligible return, sign in to your account using the email address on your order, open the order, select the items to return and a return reason, then submit your request. We'll review your request and, if approved, send you the right address for your item. If you can't submit a request through your account, email support@rebelliousgal.com with your order number. A parcel posted somewhere we're not expecting it can't be tracked, can't be matched to your order and can't be refunded, and we'd far rather spend that conversation sorting your return than hunting a lost box.

30-DAY RETURN WINDOW

Request your return within 30 days of the date your order was delivered. Sign in to your account, open your order and submit a return request for eligible items. Requests are reviewed by our team before approval. After 30 days we can't accept a change-of-mind return.

WHAT WE CAN TAKE BACK

To be accepted, the item must be:

• Unworn and unwashed — no makeup, fake tan, perfume or smoke
• In original condition with all tags still attached
• In its original packaging, including the poly bag and any gift box
• Complete — chains, backs, clasps, extenders, cards, all of it

Returns that arrive worn, damaged, incomplete or without prior approval can't be refunded. We'll contact you and can send the item back to you at your cost.

MADE TO ORDER & PERSONALIZED — READ THIS BEFORE YOU BUY

Some pieces don't exist until you order them. Our personalized necklaces are engraved or printed with the name, date, initial or message you choose, and our printed apparel is made for your order rather than pulled off a shelf. Every one of these is labelled Made to Order on its product page, with the production time shown before you add it to your cart.

• Personalized items — anything carrying your chosen name, initials, date, birthstone or custom text cannot be returned or cancelled once production starts, because it can't be sold to anyone else. Please check your spelling, capitalization and character choices at checkout: we engrave exactly what you type.
• Printed-to-order apparel in our standard designs can be returned under the normal 30-day rules above, unworn and unwashed with tags on. It just can't be cancelled once it's gone into print.

Either way, if a made-to-order piece arrives misspelled against what you submitted, misprinted, damaged or faulty, that is on us and we replace or refund it in full. See Faulty, damaged or wrong below.

WHAT WE CAN'T ACCEPT BACK AT ALL

For hygiene, safety or legal reasons, these can't be returned once they've left us — unless they arrive faulty or incorrect:

• Pierced earrings and body jewelry
• Lingerie, panties, bodystockings, pasties and nipple covers
• Swimwear where the hygiene strip has been removed
• Beauty and cosmetic products, opened or with a broken seal
• Personalized items, as set out above
• Items marked Final Sale on the product page
• Gift cards

FAULTY, DAMAGED OR WRONG — WE COVER IT 100%

If your order arrives broken, flawed, misprinted, misspelled, the wrong item, the wrong size or the wrong color, we sort it out and you're not out of pocket.

Email support@rebelliousgal.com within 30 days of delivery with:

• Your order number
• Clear photos of the item and the fault
• A photo of the shipping label or packaging if it arrived damaged

We'll send a replacement at no cost, or refund you in full if it's sold out — your choice. If we need the item back we pay the return postage. No restocking fee, no deduction, no argument.

HOW TO RETURN A CHANGE-OF-MIND ITEM

1. Within 30 days of delivery, sign in to your account using your order email and the verification code sent to you. Open your order, select the eligible items and a return reason, and submit your return request. If you need help, email support@rebelliousgal.com.
2. We review your request and, if approved, email you the correct return address for your item. Please don't send anything back before you have this — unapproved parcels can't be traced or refunded.
3. Pack it securely, ship it with a tracked service, and keep your proof of postage.
4. We refund once it arrives and passes inspection.

Return postage is paid by you on change-of-mind returns, and isn't refundable. Until the parcel reaches us it's your responsibility, which is why we ask for tracking — if it goes missing without proof of postage we can't refund it.

What we don't do: deduct a restocking fee, hold back part of your refund, or charge you for the free shipping on the way out. What you paid for the item is what you get back.

REFUND TIMELINE

We inspect returns within 3 business days of them arriving and email you either way. Approved refunds go back to your original payment method within 5 business days of that email. Your bank or card issuer can take a further 5 to 10 days to post it — that part is out of our hands. If it's been more than 15 business days since we confirmed your refund and nothing has landed, email us with your order number and we'll chase it.

EXCHANGES

We don't run direct exchanges. Return the item you don't want and place a new order for the one you do — it's faster, and it means the size you actually want is reserved the moment you order rather than whenever your parcel finds its way back to us.

If the swap is because we sent the wrong thing, that's not an exchange, that's our mistake — see Faulty, damaged or wrong.

CANCELLING AN ORDER

Email us as soon as you can and we'll stop it if we physically can. In-stock items usually enter picking within a couple of hours, and made-to-order pieces go into production within one business day — once either has started we can't pull it back. Personalized pieces can't be cancelled once production begins. Anything we can't cancel, you can still return under the rules above if it's eligible.

GIFTS

If the order was marked as a gift at checkout, we refund the returned amount as store credit to you. If it wasn't, the refund goes back to the original payment method and the buyer will see it.

UK & EU CANCELLATION RIGHTS

If you're shopping from the United Kingdom or the European Union, you have a legal right to cancel most orders within 14 days of receiving them for any reason at all, and this sits alongside the 30-day window above — you keep whichever is better for you. Items must come back in the condition you received them, unworn and unused with tags on.

The law sets out exceptions to this right, and two apply here: goods made to your specification or clearly personalized, and sealed goods that aren't suitable for return for health or hygiene reasons once unsealed. That's why the personalized and hygiene lists above still stand. Everything else is cancellable.

INTERNATIONAL RETURNS & CUSTOMS

You can return from anywhere we ship to, under the same rules. Mark the parcel clearly as returned goods on the customs declaration — parcels sent as new goods can attract import charges, and we can't refund those. Original import duties or taxes you paid on delivery are charged by your country, not by us, so any refund of those has to be claimed from your own customs authority.

YOUR STATUTORY RIGHTS

Nothing in this policy limits or removes any right you have under consumer law, including your rights where goods are faulty, not as described or not fit for purpose. Where local law gives you more than this policy does, local law wins.

BEFORE YOU OPEN A DISPUTE

If something's wrong, email us first. We answer every message and we'd far rather fix it than have a bank do it for us — a chargeback takes months and locks the order while it runs.

TALK TO US

Email: support@rebelliousgal.com — we reply within 24 to 48 hours, usually sooner.
Or DM @myrebelliousgal on Instagram or TikTok.

We want you obsessed with everything you buy from us.
If you're not, we'll make it right.