Terms of service

TERMS OF SERVICE

Rebellious Gal Terms of Service

Last updated: 19 September 2026

Yes, it's the legal page. It's also the deal between us, so we've written it to be read rather than skimmed past. Short version: be straight with us, we'll be straight with you, and everything below tells you exactly where you stand.

1. WHO WE ARE AND WHAT THIS COVERS

This site is owned and operated by Rebellious Gal ("we", "us", "our"). By browsing the site or placing an order you agree to these Terms of Service together with our Privacy Policy, Returns & Refund Policy and Shipping Policy, which form part of this agreement. If you don't agree with them, please don't use the site.

We may update these terms. The version published here when you place an order is the version that governs that order — changes are never applied backwards to orders already placed.

2. HOW YOUR ORDER REACHES YOU

We hold stock in two warehouses — one in the US and one international — and our made-to-order pieces are produced in the US once you order them. Which location your order leaves from depends on what you bought.

What that means for you in practice:

  • Your order may arrive in more than one parcel, on more than one day, with separate tracking. You are never charged extra for this.
  • Processing and delivery times differ by item and are set out on each product page and in our Shipping Policy. Items shipping from our international warehouse are marked on the product page.
  • Returns are arranged by email and go back to the location your item came from, so we issue the correct return address when we approve your return. Please do not send anything back before you have it.

3. MADE-TO-ORDER & PERSONALIZED ITEMS

Some pieces are produced only after you order them, and personalized pieces are engraved or printed with text you supply. Items like this are labelled Made to Order on the product page with their production time shown before you add to cart.

  • You are responsible for the details you submit — spelling, capitalization, punctuation, dates, initials and character choices. We produce exactly what you type. Check it at checkout; we can't correct it after production begins.
  • Personalized items cannot be cancelled or returned once production starts, except where they are faulty, damaged, or don't match what you submitted.
  • Printed-to-order items in our standard designs can't be cancelled once printing starts, but can be returned unworn under our Returns & Refund Policy.
  • We may decline to produce personalization that is unlawful, infringes someone else's trade mark or copyright, or is hateful, threatening or obscene. If we decline, we'll tell you and refund you in full.

4. PRODUCT DESCRIPTIONS, COLORS AND TOLERANCES

We photograph and describe everything as accurately as we can. A few honest caveats:

  • Screens vary. Color on your phone or monitor won't be a perfect match for the piece in your hand. We don't treat a small color difference as a fault, though we do want to know if something looks genuinely wrong.
  • Measurements carry a tolerance. Garment measurements are taken flat by hand and can vary by around 1 inch (2.5 cm). Chain and pendant dimensions can vary slightly between batches.
  • Print placement carries a tolerance. Printed apparel is aligned by hand and placement can shift by up to around half an inch (1.3 cm).
  • Sizing is not universal. Much of our clothing is cut to Asian or US sizing rather than UK sizing. Use the size chart and measurements on each product page rather than the letter on the label.
  • Natural stones, pearls and finishes vary piece to piece. That's the material, not a defect.

Anything outside these tolerances, or anything that arrives damaged or not as described, is covered in full by our Returns & Refund Policy.

5. JEWELRY, MATERIALS AND SAFETY

  • Materials are listed on each product page. Plating wears with time, contact with perfume, chlorine and cosmetics, and how often you wear it — this is normal wear, not a fault.
  • If you have a metal allergy, check the listed material before ordering and stick to pieces described as hypoallergenic or surgical stainless steel. We can't guarantee any item against every individual sensitivity.
  • Our jewelry and accessories are intended for adults and are not toys. Small parts can be a choking hazard — keep them away from children under 14 and from pets.
  • California residents: jewelry may contain chemicals known to the State of California to cause cancer or reproductive harm. For more information go to www.p65warnings.ca.gov.

6. AGE

You must be at least 18, or the age of majority where you live, to place an order. If you're under 18 you may use the site only with the involvement of a parent or guardian, who is responsible for the order.

7. YOUR ACCOUNT

Some features need an account. Keep your password to yourself, and you're responsible for activity under your account. Tell us at support@rebelliousgal.com straight away if you think someone else has access. We may suspend or close an account that's being used to break these terms.

8. ORDERS, PRICES AND PAYMENT

  • Placing an order is an offer to buy. Our contract with you forms when we email you to confirm the order has shipped, not when you pay.
  • We may decline or cancel an order — including for stock, suspected fraud, resale, delivery restrictions, or an error in price or description. Where we cancel, we refund you in full, promptly.
  • Pricing and listing errors. If an item is listed at an obviously wrong price or with a wrong description, we're not obliged to supply it at that price. We'll contact you to confirm or cancel, and refund in full if you'd rather not proceed.
  • Prices are shown in the currency selected at checkout and can change at any time before you order. Your card issuer may apply its own conversion or foreign transaction fee, which we don't set and don't receive.
  • Payment methods are those shown at checkout. By paying you confirm you're authorized to use that method.
  • Duties and import taxes on international orders are yours — see the Shipping Policy.

9. DELIVERY, RISK AND TITLE

Delivery estimates are estimates, not guaranteed dates — see the Shipping Policy for the ranges and what happens if we can't ship within 30 days. Risk in the goods passes to you on delivery to the address on your order. Title passes once we've received payment in full.

10. RETURNS

Returns, refunds, cancellation rights and the specific exceptions for personalized and hygiene items are set out in full in our Returns & Refund Policy, which forms part of these terms.

11. INTELLECTUAL PROPERTY

The site, our name and logo, our photography, product designs, graphics and written copy belong to us or our licensors. You may not copy, reproduce, republish, sell, or use any of it commercially without our written permission, and that includes cropping out a watermark, reposting product photography as your own, or listing our designs elsewhere. Sharing a photo of something you bought, crediting us, is welcome — that's not what this clause is about.

12. REVIEWS AND CONTENT YOU POST

Post a review, photo or video and you keep ownership of it. You grant us a non-exclusive, worldwide, royalty-free licence to use, display and share it in connection with our products and marketing, including crediting your handle. You confirm the content is yours to post and doesn't infringe anyone's rights.

We publish reviews as submitted. We don't write fake reviews, we don't pay for positive ones, and we don't delete a review for being critical — we'll only remove content that is unlawful, abusive, off-topic, or personal information about someone else. You can ask us to remove your own content at any time.

13. ACCEPTABLE USE

Please don't use the site to break the law, upload malware, scrape or harvest data, place fraudulent or automated orders, impersonate us or anyone else, resell our products as your own brand, or harass our team or other customers. Discriminatory abuse of any kind gets you removed immediately. We may suspend access where these terms are broken; where we cancel an unfulfilled order in doing so, we refund it.

14. THIRD-PARTY LINKS AND SERVICES

The site links to and uses third-party services — payment providers, buy-now-pay-later providers, carriers, review tools and social platforms. Their terms and privacy practices are their own and we're not responsible for them. Please read them where they matter to you.

15. AVAILABILITY

We aim to keep the site available and accurate but can't promise it'll be uninterrupted or error-free. We may change, suspend or withdraw parts of it, or discontinue products, at any time.

16. LIABILITY

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited by law — including your rights as a consumer where goods are faulty, not as described, or not fit for purpose.

Subject to that, our total liability in connection with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss, or for loss of profit, opportunity or data. We are not liable for delays or failures caused by events outside our reasonable control, including carrier disruption, customs action, extreme weather, industrial action, or failure of a supplier or platform we rely on.

17. HOW TO COMPLAIN

Email support@rebelliousgal.com with your order number and what's gone wrong. We aim to acknowledge within 24 to 48 hours and to resolve within 14 days. We'd always rather fix it directly than have it go to your bank or a third party.

18. GOVERNING LAW

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer laws of your own country, and you may also be able to bring proceedings there.

19. GENERAL

If any part of these terms is found unenforceable, the rest continues to apply. If we don't enforce something immediately, we haven't given up the right to enforce it later. These terms, with the policies linked above, are the whole agreement between us about your use of the site. You may not transfer your rights under them without our consent.

20. CONTACT

Rebellious Gal
Email: support@rebelliousgal.com
Instagram / TikTok: @myrebelliousgal

Now go be rebellious.